| 5G | The fifth generation of mobile technology achieving higher bandwidths than 4G, driving greater mobile availability, extremely reliable large-scale networking of devices, lower latencies, bandwidths of 1 Gbps—2 Gbps, and lower energy consumption by batteries. 5G adoption will drive the expansion of the Internet of Things |
| AGM | Annual General Shareholders’ Meeting |
| ANO | Autonomous non-commercial organisation |
| B2B | Business-to-business |
| B2C | Business-to-customer |
| B2G | Business-to-government |
| B2O | Business-to-operator |
| BDD | The Bridging the Digital Divide project |
| Broadband | Broadband internet access |
| CAMI | Central Archive of Medical Images |
| CAPEX | Capital expenditures for acquiring or upgrading non-current assets |
| CCTV | Closed-circuit television |
| Cloud services | A model for enabling on-demand network access to a shared pool of configurable computing resources |
| Credit rating | A quantified assessment of the creditworthiness of an individual, company, regional authority, or sovereign government |
| Data centre | Data processing centre |
| Digital Economy of the Russian Federation | The Digital Economy of the Russian Federation programme approved by the Russian Government’s Decree dated 28 July 2017 |
| EGM | Extraordinary Shareholders’ Meeting |
| Employee engagement | Emotional and intellectual commitment of employees to go above and beyond in doing their job |
| FCF | Free cash flow |
| FOCL | Fibre-optic communications line |
| FTTB (fibre-to-the building)/FTTx | Broadband network architecture using optical fibre to provide all or part of the local loop used for last mile telecommunications |
| GPON | Gigabyte Passive Optical Network |
| GRI Standards (The Global Reporting Initiative) | The GRI Sustainability Reporting Guidelines offer an international standard for the preparation of voluntary sustainability reports by organisations |
| HR | Human resources |
| HRM | Human resources management |
| ICS | Internal control system |
| ICT | Information and communication technology |
| IIAS | Integrated Identification and Authentication System |
| IIoT | Industrial Internet of Things |
| Interactive TV | A TV format/service for viewing television online via any internet provider |
| IPTV | A system through which television services are delivered using the internet protocol suite over a packet-switched network such as a LAN or the internet |
| Issuer | An entity or an individual issuing securities to support and finance their business |
| KPIs | Key performance indicators |
| LED | Light-emitting diode |
| MRF | A macroregional branch of PJSC Rostelecom |
| MVNO | Mobile Virtual Network Operator |
| NCO | Non-commercial organisation |
| NGO | Non-governmental organisation |
| NPS (Net Promoter Score) | An index reflecting consumer loyalty to a product or company (likelihood to recommend) and used to gauge repurchase intent |
| OIBDA | Operating income before depreciation and amortisation (an evaluation metric) |
| ОКPD 2 | Russian Classification of Products by Economic Activitie |
| OTT (over the top) | Delivery of video signals from a content provider directly to a user’s device over the internet bypassing an operator |
| PBX | Private branch exchange |
| PJSC | Public joint stock company |
| Regions of operations | Regions where the organisation has production facilities and key personnel |
| RMIS | Regional Medical Information System |
| RRS | Rostelecom Roznichnye sistemy (Rostelecom Retail Systems) |
| RSCS | Russian Scientific Centre of Surgery |
| RSPP | Russian Union of Industrialists and Entrepreneurs |
| S&A | Subsidiaries and affiliates |
| SaaS | Software as a service |
| SES | Stakeholder Engagement Standard OR simple electronic signature |
| SIA | Social Impact Award |
| Smart City | A project for digital transformation of cities |
| Smart TV | An advanced television set with integrated internet and digital interactive feature |
| SMEs | Small and medium-sized enterprises |
| Stakeholder | An individual, group, or entity that can be affected by the Company and/or who can affect the Company |
| Subscriber | An individual or an entity with a valid contract who has used any service entailing data traffic, a subscription fee, or a service charge in the past six months |
| Sustainability | Societal development that meets the needs of the present generations without compromising the ability of future generations to meet their own needs |
| UN | The United Nations |
| UN SDGs | The United Nations Sustainable Development Goals |
| USE | The Unified State Exam |
| USIEC | Unified System of Interdepartmental Electronic Cooperation |
| VAS | Value added services |
| VPN/IP VPN | A virtual private network for expanding a dedicated network through a public network (the internet), enabling desktops to send and receive data via a shared or public network as if the desktop was directly connected to the private network, while taking advantage of the public network functionality, security policy, and management capabilities |
| WECM | Wholesale electricity and capacity market |
| Wi-Fi | Wireless local area networking (WLAN) of devices |
| WSIS | World Summit on the Information Society |
